Message Review
We review the questions and requests you receive most and decide what to automate.
Our Services
WhatsApp Booking Automation and Website Chatbots
Answer routine questions, take booking requests and send reminders on WhatsApp and your website, with a smooth handover to your staff when a person is needed.
See How We WorkClinic Solutions
WhatsApp Automation & Website Chatbots
Automated WhatsApp and website chat flows for clinics, hospitals and service businesses: FAQs, booking requests, reminders and staff handover, on the official WhatsApp Business Platform.
Patients and customers increasingly message instead of calling. We set up WhatsApp and website chat flows that answer routine questions, collect booking requests and send reminders, and hand the conversation to your team whenever a person is needed.
- WhatsApp Business Platform
- n8n
- Node.js
- OpenAI
- SMS gateways (Twilio / Telnyx)
What we build
Everything your team and patients need, connected
Booking requests collected and passed to your team or booking system
Appointment reminders with confirm and reschedule replies
Handover to a staff member with the full conversation
Website chat widget that matches your brand
What it should handle, and what it should not
A good healthcare chatbot answers opening hours, location, services and booking questions, and collects appointment requests. It should never give medical advice or quote prices that depend on an assessment. Those conversations go straight to your staff.
Official WhatsApp Business Platform
We use the official WhatsApp Business Platform, which needs a verified business, an approved sender number and approved message templates for reminders. We handle the setup and explain the per-message costs before you commit.
Connected to your booking process
Requests from WhatsApp or web chat can land in the same place as your other bookings. See our appointment booking and reminder systems, or workflow automation and CRM integrations for non-clinic businesses.
Do my patients need to install anything?
No. They use WhatsApp as they normally do, or the chat window on your website.
Can my staff take over a conversation?
Yes. Every flow has a handover to a person, and staff can reply from a shared inbox.
Is SMS also possible?
Yes. Many clinics in Canada and the US use SMS for reminders and WhatsApp for conversations. We set up whichever channels your patients actually use. Talk to us about your channels.
SOUND FAMILIAR?
When Messages Pile Up
The same questions arrive every day.
Opening hours, location and "do you offer…" questions take staff away from patients in the clinic.
Messages sent after hours wait until morning.
By the time someone replies, the patient may have booked elsewhere.
Bookings arrive on a personal phone or a shared WhatsApp number.
Requests get lost, and there is no record of who replied to whom.
Previous chatbots felt robotic or gave wrong answers.
Patients gave up, and staff had to fix the confusion afterwards.
HOW A PROJECT RUNS
From Busy Inbox to Automated Replies
We automate the predictable messages and make sure people handle the rest.
Conversation Design
Clear flows, wording that sounds like your clinic, and handover rules for staff.
WhatsApp Setup
Business verification, sender number and message template approval.
Connect Your Tools
Booking requests flow into your calendar, booking system or team inbox.
Test With Staff
Your team tries every flow before patients do.
Launch & Improve
We review real conversations and refine answers and timing.
Related Healthcare Projects
A selection of platforms and products we have designed and built for real users.
Ways to Work With Us
Choose the scope that matches your message volume. Every option gets a fixed estimate first.
WhatsApp Reminders
Appointment reminders and confirmations on WhatsApp, added to your current process.
Custom Engagement
What's included
- WhatsApp Business Platform setup
- Reminder templates
- Confirm / reschedule replies
- Staff handover
FAQ & Booking Assistant
A WhatsApp and website assistant that answers common questions and collects booking requests.
Custom Engagement
What's included
- Conversation design
- Website chat widget
- Booking request capture
- Shared staff inbox
Connected Automation
Messaging connected to your booking system, CRM or practice software.
Custom Engagement
What's included
- Integration review
- Two-way booking updates
- Reporting
- Ongoing support
Let's Build Something Great Together
Whether you're launching a startup, modernizing existing software, or scaling your platform, we're here to help turn ideas into reliable digital products.